Manage your account

Your account page holds three things: a profile photo, the name your teammates see, and the email you sign in with. To get there, click your email address in the sidebar footer, above Help and Sign Out. If the sidebar is collapsed to icons, click the round photo or initials in that same spot. The page is titled Your account, and ← Back takes you to your dashboard.

Add a Profile Photo

In the Profile photo section:

1. Choose Upload photo, or Change photo if you already have one.
2. Pick a photo. You do not need to resize it first; TRIOPilot shrinks it for you before it uploads.
3. A Position your photo window opens on its own. Drag the image to center your face in the circle and use the Zoom slider to fill it.
4. Choose Save photo. Cancel backs out without changing anything.

Your photo then replaces your initials in the sidebar, in the activity feed and comments on a student's profile, and in the admin Users list. Once you have one, a Remove button sits next to Change photo; choose it to go back to initials.

If the crop window says it cannot read the image, save the picture as a JPEG or PNG and try again.

Change Your Display Name

In the Display name section, type your name under Your name and choose Save. A green Saved. appears underneath. The new name takes effect immediately wherever TRIOPilot shows who did what, such as the activity feed on a student's profile.

Save stays dimmed and unclickable until you actually change the text, so nothing happens if you open the page and leave it alone.

Change Your Login Email

You sign in with a one-time code sent to your email, so this address is your way in. In the Login email section:

1. Type the new address under New email and choose Change email. Your current address is shown just above, read only.
2. TRIOPilot sends a confirmation link to the new address. Open that inbox and click the link.
3. Your login email changes only after you confirm. Until then, keep signing in with your current address.

If the change cannot be started, the reason appears in red under the field and nothing about your account changes. Entering the address you already sign in with is rejected too.

Need a Hand?

An admin can do all three of these for you. From Users, they choose Edit on your row, which opens the name field, the email field, and the photo buttons. The photo buttons act right away; the name and email changes apply when they choose Save. See Add a user or advisor.

If something on this page is not working, choose Report an Issue at the bottom of the sidebar and tell us what happened. The technical details are attached automatically, so you do not need to copy error messages, and please do not include any student information. You can also email hello@triopilot.com.