SMS Opt-In Consent

How TRIO programs using TRIOPilot collect text-messaging consent from participants.

About TRIOPilot

TRIOPilot is a student case-management platform used by federally funded TRIO college-access programs at colleges and universities. Each program operates on its own subdomain of triopilot.com (for example, program-name.triopilot.com). The root site you are reading now is the product marketing site; participant-facing forms, including the SMS opt-in, live on the program subdomains.

The One Opt-In Path

Participants opt in to text messages in exactly one place: their program's public application form. The form is open to anyone (no login, no paywall). It asks for the applicant's mobile number and presents an explicit consent question with no pre-selected answer:

May we send you text messages about the program?

By selecting Yes, you agree to receive text messages from [Program Name] at the number provided (e.g. appointment reminders and program updates). Consent is not a condition of receiving services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. View our Privacy Policy and Terms of Service.

The rendering above reproduces the live form's consent block. See it live, exactly as participants do, on the demonstration program's public application (no authentication required): https://stonefield-eoc.triopilot.com/student/application (the "May we send you text messages" question, on the same form as the Mobile Phone field).

Answering is optional: leaving the question blank or selecting No still submits the application, and only a Yes is recorded as consent.

How Consent Is Enforced

  • Consent is stored on the participant's record. Group texts and one-to-one texts go only to participants whose record shows an explicit Yes. The send screen shows the consent status and blocks a participant with no recorded Yes.
  • A participant who texts the program can be answered for 72 hours: staff may reply to a participant's own message for 72 hours after it arrives, even with no Yes on record. A STOP or any other opt-out still blocks every reply.
  • Replying STOP automatically records an opt-out for that phone number and blocks further messages to it, including to every participant record that shares the number. Replying START re-enables them. Replying HELP returns assistance information.
  • Messages are program communications, sent to one participant or to a group: appointment reminders, deadline reminders (such as financial aid), and program updates. They may include links to the program's own pages, public forms and financial aid sites; a long link is shortened to a go.triopilot.com address that forwards to the original page. Message frequency varies. Message and data rates may apply.
  • No mobile information, including phone numbers and opt-in status, is sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

Policies

Privacy Policy (includes the "Text messaging (SMS) and mobile information" section) · Terms of Service